Frequently asked questions

We offer several types of shipping.

For metropolitan France : 

Colissimo with and without signature (5,99 € - free if order over 100€) 

Chronopost - home or relay post (9,90 € - 5,90 € if order over 100€) 

(N.B.: relay possible only for an order placed on the site)

For DOM TOM : Colissimo

Guadeloupe, Martinique, Reunion Island 12€. 

Saint-Barthélemy, Saint-Martin 20€.

Mayotte, New Caledonia, Wallis and Futuna 30 

For Europe: UPS 15 €.

For UK: DHL 30 €.

For USA & Canada : DHL 40 €.

Rest of the world: DHL 40 €.

We deliver worldwide from France.

The delivery conditions depend on the area in which you live.

We do our best, it depends on the carrier you have chosen...

Colissimo France : 48-72h

Chronopost France : 24-48h

Colissimo DOM - TOM : 10 working days approximately

UPS / Chronopost Europe : about 4 working days

DHL: between 3 and 7 working days depending on destination and customs clearance time.

You will receive all transport notifications by email. 

When ordering, it is important to indicate the contact information. This way you will receive the notifications. If you do not provide an email address and/or cell phone number it will not be possible to track your package.

Please note that tracking can take up to 24 hours to update depending on the flashing of the packages. 

Although we have selected for you reliable carriers for the quality of their service and their delay, it can happen that a parcel takes more time to reach you. 

If a package has not yet arrived, you can contact us by email at support@apoticaria.com or by phone at +33 (0)5 54 54 00 90.

We will locate your package with the chosen carrier.

Our loyalty system allows you to receive a 3% voucher on the total amount of your last order.

How to benefit from this program?

Everyone is eligible and you don't have to do anything. As soon as you place an order on our website with your Apoticaria customer account, it is automatically credited with 3% of the value of your last order. You can either accumulate your vouchers or use them with each order. However, you will receive 3% of the value of your last order when you place an order on our website, not when you place an order by phone.

How do I know the value of my vouchers?

You must log in to your customer account (top right menu "My account") plus click on "view my vouchers" (above "Log out").

How do I know the value of a coupon code?

You can check the value of your code by following this link.  

How do I use my voucher?

You just have to copy the code displayed on the previous page and paste it in the field "voucher or promotional code" when you check out, it will be automatically taken into account.

We remain at your disposal if you have any questions about this or any other program and thank you for your trust. 

See the page dedicated to the loyalty program. 

You have placed this first order as a guest.

To benefit from the loyalty program, you must create and activate an account on the Apoticaria website, then place an order. The code is then sent to you by email after the order. 

The Paypal button appears to facilitate and accelerate the transaction but you can pay by card, check or transfer. 

To do this, you need to put the products in the shopping cart and then follow the steps, fill in the shipping address and finally choose the payment method. 

If you wish to change your order or address, please email us at support@apoticaria.com or call us at +33 (0)5 54 54 00 90 as soon as possible! 

It is usually possible to change it until 3pm. After 3pm, your package may already be on its way.

We will do our best to offer you alternatives...

As long as the package has not left, anything is possible and we will do our best to stop the process if you warn us early enough by sending an email to support@apoticaria.com or by calling us at +33 (0)5 54 54 00 90!

Yes it is possible to pay in 3 times without fees with Klarna or in 4 times without fees with Paypal in the options when validating your cart.

These are active substances from mineral, vegetable or, more rarely, animal sources, specially selected for their impact on certain physiological functions. 

To find out more, follow our guide on food supplements. 

We provide a technical data sheet for most of the products offered on our site. If you have a question about the recommendations for use, we invite you to contact us by email support@apoticaria.com or by phone +33 (0)5 54 54 00 90. 

In most cases, it is not possible to certify a food supplement as organic because it is a plant or mineral extract and the extracts are not certifiable. 

Some products are, for example sea buckthorn oil (Hydraphyt) or coconut oil, because they are products directly from nature.  

We offer a very rigorous selection of products from various sources. For us, quality and therapeutic validation remain the priority in our laboratory choices. The sources are mainly European and American. 

Our partner Eliphe manufactures 90% of its range in Europe, of which 50% in France. We avoid as much as possible the Asian origins.  

We are not in a position to provide you with samples due to the artisanal nature of the company and the volume of production.

In addition, it is difficult to get an idea of a product over a few days when in general it is necessary to make a complete cure to withdraw the benefits of natural products. 

If we can recommend a therapist in your area, we will do so.

Through our newsletter, we will inform you of future promotions. We invite you to subscribe by filling in your address on the form at the bottom right of the home page. 

We propose partnerships with all the professions involved in helping others. To find out about our collaboration possibilities, please write to us at support@apoticaria.com or call us at +33 (0)5 54 54 00 90. 

We offer an affiliate program for professionals. To know the details, you can write to us at support@apoticaria.com or call us at +33 (0)5 54 54 00 90.

We are planning to develop webinar training. To stay informed of upcoming programs, please email us at support@apoticaria.com or call us at +33 (0)5 54 54 00 90.